Privacy Policy
1. Introduction
Axdeo ("we," "us," or "our") operates the website www.axdeo.com (the "Site"), a dedicated platform for eyewear cases. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase. By accessing or using the Site, you agree to the terms of this Privacy Policy.
2. Applicable Law
This Privacy Policy complies with relevant United States privacy laws, including the California Consumer Privacy Act (CCPA) and the Children’s Online Privacy Protection Act (COPPA), to ensure the protection of personal information for users within the United States.
3. Information We Collect
3.1 Personal Information
We collect personal information that you voluntarily provide to us, including but not limited to:
- Contact information: Name, email address, phone number, and shipping/billing address.
- Payment information: PayPal account details (note: we do not directly collect or store credit card information; all payment transactions are processed through PayPal’s secure gateway).
- Order information: Order number, product selections, and purchase history.
- Communication information: Content of emails, messages, or form submissions sent to our customer support team.
3.2 Non-Personal Information
We may automatically collect non-personal information about your interaction with the Site, such as:
- Browser type, device type, operating system, and IP address.
- Pages visited, time spent on the Site, and referral sources.
- This information is collected through cookies and similar tracking technologies and is used to improve the Site’s functionality and user experience.
4. How We Use Your Information
We use your personal information solely for the following legitimate purposes (the Site’s primary purpose is to provide eyewear case products, not to collect personal information):
- Process and fulfill your orders (e.g., ship products, send order confirmations).
- Provide customer support (e.g., respond to inquiries, handle returns/exchanges).
- Improve our products and services (e.g., analyze user preferences to enhance the Site and product offerings).
- Send marketing communications (only if you have opted in to receive them; you can unsubscribe at any time).
- Comply with legal obligations and protect our rights (e.g., prevent fraud, resolve disputes).
5. Information Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- All sensitive data transmission (including payment-related information) is encrypted using SSL (Secure Sockets Layer) technology.
- We restrict access to personal information to authorized personnel only, who are required to maintain confidentiality.
- We regularly review and update our security practices to address emerging threats.
- Note: While we strive to protect your information, no online transmission or storage system is 100% secure. We cannot guarantee absolute security, but we take reasonable steps to minimize risks.
6. Disclosure of Your Information
We will never sell, rent, or lease your personal information to third parties for marketing purposes. We may disclose your information only in the following circumstances:
- With your explicit consent.
- To trusted third-party service providers who assist us in operating the Site or fulfilling orders (e.g., shipping carriers, PayPal for payment processing). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- To comply with legal requirements, such as responding to a court order, subpoena, or government investigation.
- To protect our rights, property, or safety, or the rights, property, or safety of others.
7. Use of Personal Information for Advertising
We will not use your personal information (including name, email address, or photos) for advertising or marketing purposes without your prior explicit consent. If you opt in to receive marketing communications, you can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us at service@axdeo.com.
8. Free Gifts and Incentives
We may offer free gifts or incentives (e.g., promotional items, discounts) only in the following scenarios, where the primary purpose is not to collect personal information:
- When you make a purchase on the Site (e.g., a free accessory with a qualifying order).
- As part of a legitimate marketing campaign (e.g., a giveaway open to eligible users who have opted in to participate).
9. Your Rights Regarding Personal Information
Under applicable U.S. privacy laws, you have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to certain legal exceptions.
- Opt-out: Opt out of receiving marketing communications.
- To exercise these rights, please contact us at service@axdeo.com with your request and relevant details (e.g., name, order number). We will respond to your request within 30 business days.
10. Third-Party Links
The Site may contain links to third-party websites (e.g., PayPal’s payment page). This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will immediately delete it. Parents or guardians who believe their child has shared personal information with us may contact us at service@axdeo.com to request deletion.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Site after the changes take effect constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
- Email: service@axdeo.com
- Mailing Address: 1234 Main Street, Suite 567, Los Angeles, CA 90001, United States